Contact Us

Contact Skinqel

We're here to help — quickly and clearly. Whether you have a question about your order, need help choosing the right device, or just want to know more about Skinqel, we'd love to hear from you.

📧 Customer Support

Email: support@skinqel.com
We reply to every message within 24 hours, Monday to Friday.

🕒 When we're around

Monday – Friday: 9:00 AM – 6:00 PM (Central European Time)
Weekends: we're a little slower, but we'll always get back to you.

📦 Order & shipping questions

To help us sort things out faster, please include:

Your order number
The email you used at checkout
A quick description of what's going on

🔁 Returns & damaged items

If something arrives faulty or damaged, contact us within 48 hours of delivery with a clear photo or video and we'll make it right. (Full details are in our Refund & Return Policy.)